Jump to: Free trial · Cancelling · Eligibility · Request a refund · Processing · Chargebacks · Contact
1. 7-day free trial
Every new member gets a 7-day free trial of AI Premium. You are not charged during the trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, your chosen plan begins and your first payment is taken automatically when the trial ends.
The free trial is the best way to decide if Premium is right for you — no charge, cancel anytime, no questions asked.
2. Cancelling your subscription
You can cancel at any time:
• in the app under Settings → Legal & Compliance → Manage Subscription; or
• by emailing team@sentryeagle.website from your account email.
Cancellation stops future renewals. You keep AI Premium until the end of the period you have already paid for; it is not shortened by cancelling.
3. Refund eligibility
Because AI Premium is a digital service delivered immediately, subscription fees are generally non-refundable once a billing period has started. However, we want you to be treated fairly, so we offer the following:
• 7-day money-back guarantee (first payment): if you are charged for your first paid period (i.e. right after your free trial or on first purchase) and you are not satisfied, contact us within 7 days of that charge and we will refund it in full.
• Accidental or duplicate charges: refunded in full.
• Failed service: if a technical fault on our side prevented you from using AI Premium for a significant part of your paid period and we could not resolve it, you may request a full or pro-rated refund.
• Unauthorised charges: if you believe a charge was made without your authorisation, contact us immediately and we will investigate and, where confirmed, refund it.
Not normally eligible for a refund
• Renewal charges for a period that has already substantially elapsed, where you simply forgot to cancel (please cancel before the renewal date);
• The Lifetime plan after 7 days from purchase;
• Partial months/years already used, outside the cases above.
4. How to request a refund
Email team@sentryeagle.website from your account email with:
• the email/phone on your account;
• the payment/transaction reference (from your receipt or bank statement);
• the date and amount; and
• a short reason for the request.
We aim to respond within 2 business days.
5. How refunds are processed
• Approved refunds are returned to your original payment method via Flutterwave or Paystack.
• Refunds are typically completed within 5–10 business days, depending on your bank or card provider.
• Refunds are made in the original currency (Nigerian Naira, ₦). We are not responsible for any exchange-rate differences applied by your bank.
6. Chargebacks
If you have a problem with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated. Confirmed fraudulent chargebacks may lead to permanent termination.
